Returns and Refunds Policy

Effective Date: 21/12/2024

At HTTPHero, customer satisfaction is a priority. This Returns and Refunds Policy explains the circumstances under which refunds may be issued and your options if you are dissatisfied with our Service. By using HTTPHero, you agree to this policy.

1. General Refund Policy

HTTPHero operates on a subscription-based model. Refunds are generally not provided, except under specific circumstances, which are detailed below. We encourage users to carefully review our pricing plans before making a purchase.

2. Eligibility for Refunds

2.1 Technical Issues

If you experience technical issues that prevent you from accessing or using the Service effectively, and the issue is found to be on our side (e.g., server downtime), you may be eligible for a partial or full refund. Refunds in such cases are at the sole discretion of HTTPHero.

2.2 Dissatisfaction with the Service

If you are dissatisfied with the Service, we may consider refund requests on a case-by-case basis, provided you contact us within:

• 7 days for monthly subscriptions.
• 14 days for annual subscriptions.

Refunds will not be granted if the dissatisfaction arises from a failure to understand or use the features of the Service properly.

2.3 Double Billing

If you are accidentally charged twice for the same subscription period, please contact us immediately. We will investigate the issue and issue a full refund for the duplicate charge.

3. Non-Refundable Cases

The following situations are not eligible for refunds:

• You forgot to cancel your subscription before the renewal date.
• You no longer need the Service or changed your mind about subscribing.

Issues arising from third-party services or your inability to use the Service due to external factors.

4. How to Request a Refund

To request a refund, follow these steps:

• Contact Support: Email us at support@httphero.com with your account details and a clear explanation of the reason for your request.
• Review Period: We will review your request and respond within 5-7 business days.
• Resolution: If your request is approved, we will issue the refund to your original payment method within 5-10 business days after approval.

5. Cancellation of Subscription

• Monthly Subscriptions: You may cancel your subscription at any time. Cancelling will prevent future billing, but no refunds will be issued for unused portions of the subscription period.
• Annual Subscriptions: If you cancel within 14 days of the start of the subscription, a prorated refund may be provided for the unused portion of the subscription, at our discretion.

6. Modifications to the Policy

HTTPHero reserves the right to update or modify this Returns and Refunds Policy at any time. Changes will be effective upon posting on our website. Your continued use of the Service constitutes your acceptance of any changes.

7. Contact Us

If you have any questions or need assistance with a refund, please contact us:

Email: support@httphero.com
Address: Black Pug LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ